We want you to love what you ordered. If something isn't right, our return process is simple and hassle-free.
Return window
Most products can be returned within 7 days of delivery. The item must be unused, in its original packaging, with all tags, accessories and the invoice.
How to request a return
- Go to My Account → My Orders and open the delivered order.
- Click Request Return, choose Return or Replacement, and tell us the reason.
- Our team (or the vendor) reviews the request — you'll get a notification once it's approved.
- Hand the item to the pickup executive or ship it back as instructed.
Non-returnable items
- Perishable goods (fresh grocery, food items).
- Personal care and beauty products that have been opened or used.
- Innerwear, socks and similar hygiene-sensitive apparel.
- Digital goods, gift cards and vouchers.
Refunds after return
Once the returned item passes a quality check, your refund is issued to your original payment method or store wallet within 5–7 business days. Wallet refunds are instant on approval. See our Cancellation & Refund policy for details.
Damaged or wrong item received?
Raise a return request within 48 hours of delivery with photos of the item and packaging — these cases get priority replacement at no cost to you.