Quick answers to the questions we hear most often.
Orders & delivery
How do I track my order?
Use the Track Order page with your order number, or open the order inside My Account → My Orders.
Why did my order arrive in separate parcels?
We're a multi-vendor marketplace — items from different sellers ship separately. You're never charged extra for split deliveries.
Is Cash on Delivery available?
Yes, COD is available on most products. You'll see the option at checkout if every item in your cart supports it.
Returns & refunds
How do I return a product?
Open the delivered order in My Orders and click Request Return within 7 days of delivery. Full details in our Return Policy.
When will I get my refund?
Wallet refunds are instant on approval; bank/card refunds take 3–7 business days. See Cancellation & Refund.
Account & payments
How do loyalty points work?
You earn points automatically when an order is delivered (1 point per ₹100 by default) and can redeem them for a discount at checkout once you cross the minimum balance.
Is it safe to save my payment details?
We never store card numbers or CVVs — payments are processed by secure, bank-verified gateways with OTP confirmation.
I forgot my password. What do I do?
Use the Forgot Password link on the login page to reset it via email.
Selling on the marketplace
How do I become a seller?
Register on the Vendor Panel, verify your email with the OTP, complete your shop profile and start listing products.
What commission does the marketplace charge?
The default commission is set by the marketplace admin and shown in your vendor dashboard before you list. Settlements are credited to your vendor wallet after the return window closes.