Cancelling an order
- Orders can be cancelled free of charge any time before they are shipped.
- Go to My Account → My Orders, open the order and choose Cancel.
- Once an item is shipped, it can no longer be cancelled — but you can refuse the delivery or request a return after it arrives.
Refund timelines
| Payment method | Refund time after approval |
|---|---|
| Store Wallet | Instant |
| UPI / Net-banking | 3–5 business days |
| Credit / Debit card | 5–7 business days |
| Cash on Delivery | Refunded to your store wallet, or bank transfer on request (5–7 days) |
What gets refunded
- Cancellation before shipping: 100% of the amount paid, including shipping.
- Approved return: full item price; original shipping is refunded only if the item was defective, damaged or wrong.
- Coupons / points used: coupon value is not re-issued in cash; loyalty points used are credited back to your account.
Refund not received?
If a refund hasn't arrived after the timeline above, first check with your bank, then reach us via Contact Us with your order number — we'll trace it within 48 hours.